Operations
Customer Support Lead
Full-time Mandaluyong City ₱35,000 - ₱50,000 / month
About the Role
As our Customer Support Lead, you will manage our tenant and landlord support channels, set up standard operating procedures, and ensure premium service delivery.
Responsibilities
- Manage daily support inquiries from tenants and landlords via email, chat, and phone.
- Develop and document support processes, FAQs, and help center articles.
- Collaborate with the engineering team to report bugs and suggest feature improvements.
- Monitor and improve customer satisfaction (CSAT) metrics.
Requirements
- 2+ years of experience leading customer support teams in a tech start-up or BPO.
- Exceptional written and verbal communication skills in English and Tagalog.
- Familiarity with CRM and helpdesk ticketing software (Zendesk, Intercom, or similar).
- Strong problem-solving ability and patient, customer-centric attitude.
What We Offer
- Competitive salary package with night shift differential if applicable.
- Comprehensive HMO coverage with dependent options.
- Continuous training and personal growth budgets.
- A friendly, inclusive, and highly collaborative office environment.
Apply Now
Send your updated CV/Resume and portfolio (if applicable) to our recruiting team.
Send Applicationcareers@spaceify.co